Case Study: Home Bank achieves lower card fraud losses with CSI Card Sentry

Home Bank reduces card fraud losses 65% with Computer Services Inc

Home Bank, a financial institution based in Martinsville, Indiana, faced the challenge of spending significant time mitigating card fraud and managing resolution with its previous service. The bank partnered with Computer Services Inc (CSI) and its Card Sentry service to implement a more robust and proactive fraud-monitoring program.

With CSI's Card Sentry solution, Home Bank gained 24/7 monitoring, real-time transaction denials, and customer contact services. This partnership resulted in fraud losses that are 65% lower than the industry average and a loss-per-card rate that is 59% lower. The bank also leverages additional CSI tools and considers the partnership invaluable for enhancing customer service and mitigating risk.

Home Bank