Case Study: Farmers National Bank achieves a smooth core conversion with CSI and NuPoint

Farmers National Bank boosts mobile app users 23% with Computer Services Inc

Farmers National Bank faced a deteriorating relationship with its former core provider, characterized by poor service, lack of communication, and high costs for every new feature. The bank's president, Melissa Knight, recognized that a change was essential to avoid a slow decline. This led them to evaluate Computer Services Inc (CSI) and its NuPoint core platform.

The solution was a meticulously planned conversion with CSI. The bank formed a dedicated team, maintained transparent communication with employees and customers, and followed CSI's guidance precisely. This resulted in a remarkably smooth go-live weekend. The measurable results included rapid user adoption, a 23% increase in mobile app users within four months, and significant time savings using CSI's CenterDoc. Computer Services Inc enabled a pain-free conversion that delivered immediate benefits.

Farmers National Bank