Case Study: Legence Bank strengthens customer relationships with Computer Services, Inc.'s banking technology

Using Technology to Build Lasting Customer Relationships

Legence Bank, a community bank based in Eldorado, Illinois, sought to strengthen customer relationships and expand its services to compete with larger institutions and serve a growing online and mobile customer base. The bank partnered with its long-term technology vendor, Computer Services, Inc. (CSI), to leverage an integrated suite of solutions including the NuPoint core platform, CSI CRM, and digital banking services.

Computer Services, Inc. implemented its fully integrated CRM and digital banking tools, providing a 360-degree view of customers and enabling advanced online and mobile services. This solution allowed Legence Bank to improve customer communication, offer robust online transaction capabilities, and effectively retain customers who moved away. The partnership with CSI provided world-class tools that fostered growth and deepened community ties without the need for a massive internal investment.

Legence Bank

Wayne Garrett

EVP of Operations