Case Study: The Claxton Bank achieves a successful digital core conversion with Computer Services, Inc. (CSI)

Turning a Digital Core Conversion Into a Digital Transformation

The Claxton Bank, a community bank in Claxton, Georgia, needed to replace the core system it had used for 27 years as banking became increasingly digital. The bank looked for a partner that could support a modern customer experience, stronger digital channels, and a smoother transition than a traditional conversion.

Computer Services, Inc. (CSI) implemented its NuPoint core processing platform and supported the bank through a highly coordinated “digital transformation.” CSI worked alongside the bank’s internal teams during planning, go-live, and post-conversion support, helping streamline account opening from 45 minutes to 5–10 minutes. Within two days, 44% of customers were actively using the new banking app, and mobile wallet adoption also accelerated quickly.

The Claxton Bank

Troy Poulin

IT Officer