Case Study: MainSource Bank cuts statement-processing costs and saves time with CSI Print & Mail

MainSource Bank - Customer Case Study

MainSource Bank was facing rising costs and inefficiencies with its internal statement processing. The challenge involved the high expense of materials and equipment management, which was impacting resources while the bank needed to maintain excellent customer service. The bank turned to its existing vendor, Computer Services, Inc. (CSI), to outsource these duties using CSI's Print & Mail solution.

By implementing CSI's solution, the bank achieved significant savings and efficiency gains. The results included total annual savings of approximately $340,000 and an 83 percent improvement in processing times. CSI's technology, including its eStatements platform, also provided critical compliance benefits. The partnership with CSI enabled MainSource to drastically reduce its full-time employee count for statement processing from 14 to 3 while handling 130 percent more volume.

MainSource Bank

Dustin Sullivan

Operations Manager