Case Study: Farmers National Bank achieves a smooth core conversion with Computer Services, Inc. (CSI)

Farmers National Bank - Customer Case Study

Farmers National Bank in Lebanon, Kentucky needed a better core provider after struggling with poor service, weak communication, and costly add-on fees from its previous vendor. The bank chose Computer Services, Inc. (CSI) and its NuPoint core platform to replace its existing system and support a more responsive, customer-friendly banking experience.

CSI guided Farmers National Bank through a carefully planned core conversion with a conversion guide, CSI School, eLearning, and hands-on support during go-live weekend. The result was a smooth transition, with the bank back up and balanced by Saturday morning, 90% of internet and mobile banking users registered within two to three days, a 23% increase in mobile app users in four months, and five hours per week saved on document scanning with CSI’s CenterDoc.

Farmers National Bank

Melissa Knight

President