Case Study: Consumers National Bank achieves astonishing growth with CSI core processing and digital banking

Efficient Technology Fosters Astonishing Growth

Consumers National Bank, a community bank based in Ohio, faced the challenge of driving growth and profitability while managing the high costs and overhead of its in-house core processing operations. To address this, the bank partnered with technology vendor Computer Services, Inc. (CSI) and decided to outsource its core processing by converting to CSI's NuPoint platform to increase efficiency and reduce IT risks.

The solution implemented by CSI consolidated numerous separate systems into a single platform, incorporating services like NuPoint Teller Capture and digital banking solutions. This allowed Consumers National Bank to significantly improve operational efficiency, reallocating staff from processing to revenue-generating roles like commercial sales. The measurable results were astonishing: the vendor Computer Services, Inc. helped the bank grow its assets by over 120% and increase its annual loan production from $10 million to $75 million, all while increasing its full-time staff by only 15%.

Consumers National Bank

Ralph Lober

President & CEO