Case Study: Home Bank achieves stronger digital banking adoption with CSI NuPoint and Digital Banking

Conversion to NuPoint Fuels Digital Banking Success

Home Bank, a community bank based in Martinsville, Indiana, sought to enhance its customer service, increase revenue, and improve operational efficiency. To meet this challenge, the bank switched its core processing system, partnering with vendor Computer Services, Inc. (CSI) to implement the NuPoint core platform and its integrated suite of digital banking solutions.

The solution implemented by CSI provided a new, seamlessly assets increasing by 4.5% and its efficiency ratio decreasing by 14.5%. Furthermore, the digital banking rollout was a massive success, unexpectedly driving 3,000 customers to sign up for Internet Banking within a week. Computer Services, Inc. guided the implementation, which ultimately led to a 30% increase in web channel usage and a 250% explosion in mobile banking activity.

Home Bank

Roger Chalkley

IT Manager