Case Study: Citizens Bank of Kentucky achieves a seamless omnichannel business banking experience with Computer Services, Inc. (CSI)

Citizens Bank of Kentucky - Customer Case Study

Citizens Bank of Kentucky, a $589 million community bank in Paintsville, Kentucky, wanted to extend its omnichannel strategy to commercial customers by giving them a mobile experience that matched their office desktop. The bank worked with Computer Services, Inc. (CSI) to add a business banking app that would serve a wide range of business clients, from larger commercial accounts to smaller “mom and pop” businesses.

Using CSI’s business banking app, Citizens Bank of Kentucky delivered features such as ACH origination, check fraud prevention, and on-the-go bill pay in a familiar, easy-to-use interface. CSI helped the bank implement the app quickly, and the result was a seamless experience that required little customer instruction. The bank says the app has brought it closer to its omnichannel vision by enabling business customers to bank anytime, anywhere, with no challenges.

Citizens Bank of Kentucky

Carolyn Sisco

AVP of Account Operations Center