Case Study: Busey Bank improves social media compliance and response times with CSI Regulatory Compliance WatchDOG Social Compliance

Busey Bank - Customer Case Study

Busey Bank sought to ensure regulatory compliance with evolving social media guidelines while maintaining its goal of responding to customer comments within 24 hours. The bank chose Computer Services, Inc. (CSI) and its WatchDOG Social Compliance solution to address this challenge.

By implementing CSI's WatchDOG platform, Busey Bank automated its social media archiving, monitoring, and approval processes. The solution resulted in the bank exceeding its 24-hour response goal, often replying much faster, while also reducing the required man hours and managing costs. This provided immediate cost savings from a prior solution and ensured continual regulatory compliance.

Busey Bank

Shawn Quigley

Business Integration Director