Computer Generated Solutions, Inc.
3 Case Studies
Case Study: Ratner Companies delivers exceptional salon support and customer service with Computer Generated Solutions, Inc.
A Computer Generated Solutions, Inc. Case Study
Ratner Companies - Customer Case Study
Ratner Companies, the largest family-owned and operated chain of hair salons in the United States, needed reliable technical support and customer care to help stylists keep nearly 1,000 salons running smoothly while delivering a great client experience. Since 2009, Computer Generated Solutions, Inc. (CGS) has provided outsourced call center support to handle these mission-critical interactions and reflect Ratner’s brand values.
Computer Generated Solutions, Inc. (CGS) implemented a tailored BPO/contact center solution with trained specialists who manage an average of 16,000 calls per month, including step-by-step issue resolution for stylists. The result has been cost-effective, high-quality, personalized support that improves service consistency, helps stylists work more independently, and allows Ratner Companies to focus on growing its brands.
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Ratner Companies
Warren Ratner
Ratner Companies