Case Study: Pennsylvania Commission on Crime and Delinquency improves health outcomes with Computer AID, Inc.

Pennsylvania Commission on Crime and Delinquency processes 1,800 documents a day with Computer AID, Inc.

The Pennsylvania Commission on Crime and Delinquency faced significant backlogs and processing delays due to a high volume of verification documents for state assistance programs. To enhance data accuracy and meet compliance timelines, the agency partnered with Computer AID, Inc. (CAI) for outsourced document digitization and indexing services.

Computer AID, Inc. implemented a solution to streamline document management, achieving an average daily quota of 1,800 documents and eliminating backlogs by processing everything within 48 hours. This improved caseworker efficiency and application processing times. Based on this success, CAI's scope was expanded to manage Medicaid renewals and Federally Facilitated Marketplace applications, ensuring timely and accurate eligibility determinations for hundreds of thousands of residents and directly contributing to improved health outcomes.

Pennsylvania Commission on Crime and Delinquency