Case Study: Transport for London improves user support and smart working with Computacenter

Transport For London extends Computacenter support for 4 to 7 years

Transport for London needed to ensure the continuous availability of its IT services for staff and the public, while also meeting strategic goals like improving transport safety. With support contracts for critical services ending, selecting the right long-term partner was vital. They chose Computacenter to address these challenges.

Computacenter implemented a multi-year managed services contract centered on its DigitalMe Workplace offering. The solution included a Service Desk, TechCenter support, and an End User Portal to enable self-service and intelligent support. This partnership supports TfL's "Smart Working" program, aiming to boost staff productivity, reduce costs, and provide a more flexible workforce.

Transport For London