Case Study: Costa Coffee enriches customer experience with Computacenter's in-store digital ordering solution

Presenting coffee orders via app, direct to the store

Costa Coffee aimed to enhance its customer experience and boost sales by becoming more digitally engaged. The challenge was to deploy a cost-effective kitchen display screen (KDS) system in over 400 stores to facilitate a new mobile ordering app, allowing customers to order and pay ahead of their visit. Computacenter was engaged to help find the right technological solution.

Computacenter reviewed the market and presented a tailored solution, ultimately implementing Flytech K775 KDS units from Box. This system successfully integrated the mobile app with in-store operations, routing orders directly to baristas. The project was a major success, deployed to 500 stores and resulting in a marked increase in sales for Costa Coffee, all while delivering the desired cost-effectiveness.

Costa Coffee

Peter Harvey

Senior IT Programme Manager