Case Study: NHS Worcestershire Acute Hospitals achieves improved digital engagement with Computacenter

NHS Worcestershire Acute Hospitals boosts digital engagement with Computacenter, driving 50% shift to multi-channel support

Worcestershire Acute Hospitals NHS Trust (WAHT) faced the challenge of modernizing its aging technical infrastructure while ensuring business continuity during the pandemic as its long-standing Technology Services contract with Computacenter was due for renewal in 2021.

Computacenter's solution was an extended and enhanced Technology Services contract, which introduced new digital tools and services. This resulted in a significant digital transformation, including the enthusiastic adoption of NGSD leading to a 50% shift from the traditional Service Desk to multi-channel support, and TechCenters achieving a user satisfaction rate of over 95%.

NHS Worcestershire Acute Hospitals