Case Study: GKV Informatik achieves stable, scalable workplace services with Computacenter

GKV Informatik supports 41,000 users with Computacenter

GKV Informatik (GKVI), an IT service provider for statutory health insurance companies in Germany, required a partner to support and manage its extensive workplace infrastructure for 41,000 users across approximately 1,000 locations. Their challenge was to ensure reliable, high-quality IT services and rapid, large-scale technology rollouts while also meeting strategic sustainability goals. They turned to their long-term vendor, Computacenter, for workplace services including device procurement, endpoint management, and professional services.

Computacenter provided a comprehensive solution, delivering service desk, field, and break-fix services as an extension of the GKVI team. Their professional services managed large-scale technology sourcing and rapid workstation refreshes, such as deploying 2,800 new devices in just three days. Computacenter also contributed to GKVI's sustainability objectives through its circular services for recycling and repurposing retired equipment. The results include a stable, decade-long strategic partnership built on reliable operations and the ability to seamlessly implement major projects within short timescales.

GKV Informatik