Case Study: Eversheds Sutherland boosts user satisfaction and productivity with Computacenter support services

Eversheds Sutherland maximises user satisfaction and productivity with flexible and responsive support services

Eversheds Sutherland, a global legal services provider, needed to establish a digital workplace to support its lawyers working from various locations and to help attract and retain top talent. To meet this challenge, they turned to their IT partner Computacenter for support services that would maximize user satisfaction and productivity.

Computacenter provided a comprehensive suite of services including a 24x7 service desk, onsite Tech Bars, and self-help knowledge articles. This flexible, multi-channel support system, which handles approximately 60,000 requests annually, allows users to get help how and when they need it. The solution from Computacenter has successfully improved user satisfaction, boosted productivity, and strengthened the firm's competitive advantage by enabling lawyers to focus on serving their clients.

Eversheds Sutherland