Case Study: a European car manufacturer achieves cost savings and a better user experience with Computacenter End User Services

European Car Manufacturer improves workplace support for 16,000+ users with Computacenter

A major European car manufacturer sought to modernize its End User Services for over 16,000 employees, aiming to provide a more flexible, proactive, and superior workplace support experience. The company partnered with Computacenter to transform its user support infrastructure and improve overall business efficiency.

Computacenter implemented a comprehensive solution including 24/7 service desk support, on-site engineering in five countries, modern device management, and the introduction of Tech Centers for a consumer-like support experience. The partnership, extended by five years, delivered significant results: proactive analytics prevented issues, automation saved hundreds of days of manual effort annually, and cost savings were achieved through software license rationalization. Computacenter's work also led to a top ranking in a regional IT satisfaction survey.