Case Study: Worcestershire Acute Hospitals NHS Trust improves digital engagement and user experience with Computacenter

Digital Engagement services delivers major improvement in user engagement and experience

Worcestershire Acute Hospitals NHS Trust faced the challenge of modernizing its aging IT infrastructure while also needing to urgently enable remote working and patient monitoring due to the Covid-19 pandemic. Their existing partner, Computacenter, needed to accelerate the trust's digital transformation strategy to ensure business continuity and clinical service delivery.

Computacenter implemented a renewed Technology Services contract that included a Next Generation Service Desk and a Digital Care Record platform. This provided multi-channel support and new mobile devices for clinicians and patients. The solution resulted in a 50% shift to modern support channels and achieved a user satisfaction rate of over 95%. Computacenter's work significantly improved user experience, productivity, and security for the trust.

Worcestershire Acute Hospitals NHS Trust

Vikki Lewis

Chief Digital Information Officer