Case Study: Costa Coffee boosts mobile ordering and sales with Computacenter

Costa Coffee expands mobile ordering to 500+ stores with Computacenter

Costa Coffee aimed to enhance its customer experience and become the world's leading coffee shop brand. A key part of their strategy was to allow customers to pre-order from their mobile app and have their drinks ready upon arrival at the store. They partnered with Computacenter to find the right technology solution to achieve this objective.

Computacenter invited Costa Coffee to its Customer Experience Center for a practical demonstration of potential kitchen display systems integrated with the coffee-ordering app. Following this, Computacenter delivered and implemented Kitchen Display Screens in over 500 stores, exceeding the original target by 100 locations. This new system, provided by Computacenter, successfully enabled mobile ordering and payment, leading to an improved customer experience and a marked increase in sales for Costa Coffee.

Costa Coffee