Case Study: Asahi achieves lower costs and greater operational flexibility with Computacenter's ServiceNow Managed Service

Computacenter’s ServiceNow Centre of Excellence delivers successful ServiceNow Managed Service for Asahi saving costs and improving operational flexibility

Asahi Breweries Europe, part of Asahi Group Holdings, sought to leverage its ServiceNow platform to support over 8,000 users in multiple languages across its complex European operations. Their objective was to achieve best-practice IT service management, enhance user experience, and improve operational flexibility while aligning with their cloud strategy. They partnered with Computacenter to implement a managed service solution.

Computacenter’s ServiceNow Centre of Excellence provided a comprehensive managed service, including 24/7 support, administration, system patching, and enhancements. This solution enabled Asahi to save costs and time, eliminate the need for in-house ServiceNow experts, and improve vendor management. The partnership with Computacenter resulted in increased operational flexibility, faster service restoration, and the successful implementation of a scalable, strategic platform.

Asahi

Tomas Votruba

Europe Service Desk Manager