Case Study: Yorkshire Building Society achieves a better user experience and lower costs with Computacenter

Computacenter’s new slant on services empowers users and delivers desired cost savings for Yorkshire Building Society

Yorkshire Building Society faced a key challenge when many of its managed services were up for renewal in 2020. They needed a partner to support their five-year IT transformation roadmap, enable the introduction of Windows 10 and Microsoft 365, reduce costs, and improve service quality for their colleagues. Computacenter proposed a renewed and enhanced managed services solution.

The solution from Computacenter included a five-year renewal of managed services, introducing new support for Windows 10 and Microsoft 365, and establishing an on-site TechCenter at the head office. This re-shaped service delivered significant cost savings, improved operational efficiency through user self-service and ticket automation, and empowered employees. Computacenter's partnership enabled YBS to reduce its cost base and work better together, achieving its strategic goals.

Yorkshire Building Society

Sarah Hollis

Senior Manager, Technology Services, Risk and Monitoring