Case Study: Transport for London improves user support and workplace agility with Computacenter

An extended Managed Services partnership centred on users, and now delivering new TechCenter support and ‘shift-left’ self-serve

Transport for London (TfL) faced the dual challenge of supporting a growing city with an aging transport infrastructure while needing to modernize critical IT services whose support contracts were ending. They required a long-term technology partner to ensure seamless 24/7 IT operations for their staff and the millions of people using London's transport network. TfL selected Computacenter to provide a comprehensive suite of services including Managed Services, a Next Generation Service Desk (NGSD), and TechCenter support.

Computacenter implemented a user-centric solution focused on its DigitalMe Workplace offering, combining Service Desk and Deskside Support with a strong emphasis on self-service and "shift-left" capabilities. This included establishing on-site TechCenters and providing technology sourcing. The partnership resulted in an improved user experience, enhanced support for TfL's "Smart Working" program, and increased staff productivity. Computacenter's solution also provided crucial IT consultancy, helping TfL optimize licensing and prepare for new technology implementations.

Transport For London

Djamila Guernou

Head of Technology Service Operations