Case Study: DeKalb Optometric Associates achieves billing accuracy, higher revenue and EHR success with Compulink

Thinking Long-Term Results in EHR Success

DeKalb Optometric Associates, a 63‑year practice with three optometrists and 11 staff in northern Illinois, faced a billing crisis after switching from Compulink to Eyefinity/OfficeMate. The conversion failed—ledger balances and credits were mixed up and patients received erroneous bills—and OfficeMate was unable to resolve the problems, leaving the office overwhelmed.

The practice returned to Compulink’s Advantage/EHR, whose customizable screens and workflows allowed a fast recovery of billing operations and a smooth move to electronic health records. Using features like e‑claims, auto posting/remittance and the Optical Rx insurance pricing tool, the office reduced claim rejections and patient billing calls, increased optical revenues, shortened exam documentation time, improved coding and reimbursements, and positioned the practice for future growth.

DeKalb Optometric Associates

Victor Verbic

Owner