Case Study: Pinnacle Physical Therapy achieves 2,000 monthly visits handled by a single billing staffer and faster reimbursements with Compulink

Pinnacle Physical Therapy - Customer Case Study

Pinnacle Physical Therapy, a multi-practice clinic opened in Maple Valley, Wash., in 2004, quickly outgrew its rudimentary billing software and needed a more dynamic solution tailored to physical therapy’s simpler coding and specific workflows. The practice wanted a system that could automate SOAP notes, handle billing and scheduling, and be customized to fit therapists’ existing routines without forcing changes to patient flow.

Pinnacle implemented Compulink’s Physical Therapy Advantage EHR, customizing screens, databases, and business rules to match their practice. The result: 16 clinicians across four locations handling about 2,000 visits per month with a single billing staffer (saving over $100,000/year), a reduction in reimbursement turnaround from 30–45 days to a maximum of 14 days via electronic claims, cleaner claims through linked records and checks, and improved multi-office record access while moving toward a paperless operation.

Pinnacle Physical Therapy

Joshua Lyons

Administrator