Case Study: Humboldt Hand & Foot Therapy achieves 20% higher reimbursements and reduced insurance denials with Compulink's Physical Therapy Advantage

Outsourced Billing is Just Not Working

Humboldt Hand & Foot Therapy, a hand-and-foot specialty clinic in Eureka, CA, was losing time and revenue to insurance denials and billing errors after outsourcing its billing. Worker’s compensation claims were error-riddled and Medicare repeatedly rejected claims because the billing service didn’t follow PT-specific rules (for example, billing a 45-minute session on three separate lines instead of as three 15-minute units).

They brought billing in-house with Compulink’s Physical Therapy Advantage, a PT-focused, easy-to-use, and customizable practice management solution with solid training and support. The practice saw faster, more accurate remittances, a roughly 20% increase in reimbursements, fewer denials, the ability to grow patient volume without adding staff, and a clearer path to adopting electronic records.

Humboldt Hand & Foot Therapy

Margie Flanagan

Practice Administrator