Case Study: Orthopaedics & Rheumatology of the North Shore cuts accounts receivable 26% in 6 months with CompuGroup Medical

Seamless Integration and Impressive Results for Orthopaedics Practice Using CGM APRIMA EHR

Orthopaedics & Rheumatology of the North Shore (ORNS), a small independent physician practice, faced rising patient accounts receivable as more patients moved to high-deductible insurance plans and deferred payments. Office Manager Amy Rogers identified the need for a credit-card-on-file policy to protect the practice’s cash flow and financial independence.

ORNS implemented a credit-card-on-file program integrated into CGM APRIMA with Easy Pay Solutions, supported by physician buy-in and patient education, capturing payments at the point of care and offering controlled payment-plan options. The results were dramatic: patient A/R fell 26% in the first six months, a 53% year-over-year decline in early 2017, and a 73% drop in 91–120-day receivables, plus fewer monthly statements and time and cost savings.

Orthopaedics & Rheumatology of the North Shore

Amy Rogers

Office Manager