Case Study: Arrowhead Health Centers doubles profitability and slashes admin time with CompuGroup Medical (CGM eMDs)

Measured Success for a Mid-Sized Multi-Specialty Practice

Arrowhead Health Centers is a 17‑provider multi‑specialty practice in Glendale, AZ, that experienced rapid growth and became burdened by paper charts and inefficient practice management. Leadership prioritized an integrated EHR/PM to support revenue and profitability goals while improving customer service and quality across diverse specialties.

After vetting vendors, Arrowhead selected CGM eMDs and implemented the system incrementally, customizing workflows by specialty and using medical students to migrate paper charts. Within a year they went paperless: weekly charting hours fell from 200 to 20, five records staff were redeployed to patient care, daily visits rose 40% (250→350) with no added staff, patient wait times dropped 50%, profitability increased 50% in year one and 100% by year two, and hospital utilization costs fell to 35% below peers—while providers gained secure remote access to patient charts to support future growth.

Arrowhead Health Centers

David Berg

Founder