Case Study: Mid-State Health Center achieves 50% more patient visits, $160K annual savings and NCQA Level 3 Medical Home with CompuGroup Medical (CGM eMDs)

Community Health Center Becomes Level 3 Medical Home, Thrives Using CGM eMDs

Mid-State Health Center, a community health facility in rural New Hampshire committed to accessible primary care, needed to replace paper charts to fix legibility and access issues and to support quality initiatives like the Patient‑Centered Medical Home. With new CEO Sharon Beaty and medical director Dr. Fred Kelsey driving the effort, the practice sought an EHR that would improve daily workflows and enable population‑based care.

They chose CGM eMDs’ integrated EHR and practice‑management system and used a team‑based rollout—pre‑loading charts, focused training, and gradual provider adoption—to avoid disruption. Within six months all clinicians were fully live; patient visits rose over 50%, a $160,000 annual transcription bill and chart‑courier needs were eliminated, coding accuracy improved, and physician compensation increased about 17%. Enhanced reporting tools and vendor collaboration also helped Mid‑State earn NCQA Level 3 Patient‑Centered Medical Home certification.

Mid-State Health Center

Fred Kelsey

Director