Case Study: WOW! mobile boutique speeds transactions and cuts costs with Compugen and HP POS

Wow! Mobile Boutique cuts POS transaction time by 7 minutes with Compugen

Wow! Mobile Boutique, a retail mobile phone provider, faced challenges with its outdated point-of-sale (POS) system. The technology was slow, lacked digital signature functionality, and resulted in lengthy customer transactions that took an average of seven minutes. To improve both the customer and employee experience and comply with new CRTC guidelines, Manager Tarek Ragab sought a new solution and partnered with vendor Compugen for the project.

Compugen, in collaboration with HP, implemented a custom solution using the HP Intel-based RP9 All-in-One POS system. This new technology provided digital signature capabilities, a smaller form factor, and compatibility with existing peripherals. The results were highly successful, yielding a 94% user satisfaction rate. The solution drastically reduced customer transaction time by seven minutes, cut print supply costs by 41%, and ensured CRTC compliance, allowing associates to focus more on customer needs.

Wow! Mobile Boutique