Case Study: VHA Home HealthCare achieves worry-free wireless and faster device support with Compugen and Valet Wireless

VHA Home HealthCare boosts phone turnaround time 70% with Compugen

VHA Home HealthCare, one of Ontario's largest not-for-profit home health organizations, faced significant operational and financial burdens from manually managing the mobile devices its caregivers relied on. The labor-intensive process took valuable time away from client care. To address this, VHA partnered with vendor Compugen for a comprehensive, fully managed wireless solution.

Compugen implemented an end-to-end service including mobile device management, a 24/7 help desk, next-day device replacement, and telecom expense management. This solution saved employees time, increased device recovery rates by 70%, reduced the size of the mobile fleet, and decreased overall spending, allowing VHA to refocus its IT team on higher-value initiatives.

VHA Home HealthCare