Case Study: a Canadian home furnishing retailer reduces downtime and strengthens security with Compugen managed IT services

This Canadian Home Furnishing Retailer reduces downtime with Compugen's 24/7 threat detection

A Canadian home furnishing retailer was facing significant IT support challenges, with its internal service desk struggling under the pressure of slow resolution times and piled-up tickets. These infrastructure issues were affecting the customer experience and creating business friction, compounded by growing cybersecurity concerns. The retailer turned to the managed IT provider Compugen to stabilize operations and improve service delivery.

Compugen implemented a multi-faceted solution that included a fully managed service desk, Arctic Wolf’s 24/7 threat detection for real-time security, and a complete in-store technology refresh with HP and Apple devices. This resulted in improved response times, reduced IT disruptions, and a smoother, more modern customer experience. The partnership provided the retailer with a stronger, more flexible IT foundation and peace of mind, allowing staff to focus on customers instead of troubleshooting.