Case Study: Public Sector Housing achieves stronger IT asset visibility and control with Compugen and ServiceNow Hardware Asset Management

Public Sector Housing centralizes 4,000 assets with Compugen

Public Sector Housing, one of Canada's largest social housing providers, faced significant challenges in managing its hardware assets across a complex, distributed environment supporting over 100,000 tenants. Relying on spreadsheets and manual processes led to poor visibility, inconsistent data, and difficulties in budgeting and audit preparation. They partnered with Compugen to implement a more controlled and reliable IT asset management solution.

Compugen implemented ServiceNow Hardware Asset Management directly within the organization's existing ITSM environment. This created a centralized system of record for roughly 4,000 assets, providing real-time visibility into their location, status, and lifecycle. The solution enabled the customer to plan refresh cycles with confidence, align purchasing to actual need, and streamline audit preparation, resulting in proactive planning and more effective governance.