Case Study: Hi-Pro Feeds achieves stable, 24x7 IT support and growth focus with Compugen Managed Services

Managed Services enables Hi-Pro Feeds to focus on innovation & growth

Hi-Pro Feeds, a multinational producer of feed products and nutrition services for production and companion animals, needed to build out its own IT infrastructure after being formed in 2012. As its environment grew to 12 feed mills across North America and 275 IT end users, its original IT services partner became increasingly problematic, with issues including poor access to ticketing, inconsistent support processes, no formal change management, and weak Citrix support.

Through an RFP, Hi-Pro Feeds selected Compugen’s Managed Services to provide 24x7 monitoring and support for its IT infrastructure and users. Compugen completed a successful transition and delivered a more professional, transparent service model with online ticketing, management reporting, self-service tools, and a knowledge base. The result was improved confidence in IT operations, full 24x7 support without extra cost, and a stable platform that lets Hi-Pro Feeds focus on innovation, growth, and future acquisitions.

Hi-Pro Feeds

Mark McMorrough

Director of IT