Case Study: a large Canadian retailer simplifies wireless operations with Valet Wireless by Compugen

Large Canadian Retailer streamlines 1,900+ wireless lines with Compugen

A large Canadian retailer faced a growing operational burden from managing over 1,900 wireless lines across its 425 stores. Frequent staff changes, an aging device fleet, and complex repairs were pulling its IT team away from strategic work. The retailer partnered with Compugen and its Valet Wireless service to address this challenge.

Compugen implemented its Valet Wireless managed service to handle the entire wireless lifecycle, including provisioning, repairs, and replacements. This solution standardized operations, provided a single point of contact for support, and freed the internal IT team to focus on higher-value initiatives. The retailer achieved a more predictable and manageable wireless environment with better visibility into fleet health and utilization.