Case Study: Hi-Pro Feeds improves IT stability and frees staff for innovation with Compugen Managed Services

Hi-Pro Feeds gains 24x7 managed IT support with Compugen

Hi-Pro Feeds, a multinational producer of animal feed products, faced significant challenges with its IT infrastructure support after forming as a new company. Their initial Calgary-based IT services partner provided inadequate support, leading to issues like a lack of service ticketing access, inconsistent processes, and insufficient skills for their Citrix environment. This prompted Hi-Pro Feeds to seek a new managed services partner, ultimately selecting Compugen.

Compugen implemented a managed services solution, providing 24x7 monitoring and support for Hi-Pro Feeds' IT infrastructure. The results included restored end-user confidence in IT, multiple new paths for creating and tracking service tickets, and the creation of a valuable knowledge base. This outsourcing allowed Hi-Pro Feeds' internal IT staff to fully focus on business innovation and growth, providing a solid platform for future company acquisitions.

Hi-Pro Feeds