Case Study: SERHA revitalizes communications with Compugen's Cisco network and VoIP solution

A network upgrade and VoIP revitalize SERHA’s communications

SERHA (South Eastman Regional Health Authority) needed to rebuild its IT foundation after taking back responsibility for its network from a third party. With fragmented technologies, no documentation, no centralized management, and poor visibility into traffic, the organization struggled with reactive troubleshooting, limited scalability, and difficulty adding services like disaster recovery and VoIP. Compugen was brought in to help modernize the environment, with a focus on Cisco-based networking and voice infrastructure.

Compugen redesigned SERHA’s regional network using Cisco switches and routers, reworked the datacentre network, supported changes to the Provincial Data Network, and added automated failover to a secondary datacentre for reliability. It also implemented a redundant Cisco Call Manager–based VoIP system across the region, giving SERHA secure telephony, a common 4-digit dialing plan, and easier management within a single Cisco environment. As a result, SERHA gained a logical, scalable network ready for new applications, improved control over routing and traffic, and became the first rural health authority in Manitoba to complete a network revitalization of this scope.

SERHA

Kevin Andrews

CIO & Manager of Information Systems