Case Study: U.S. Media Giant improves broadcast reliability with CompuCom Systems Inc IT services

U.S. Media Giant Depends on IT Service for Broadcasts

U.S. Media Giant, a major U.S.-based media and entertainment company, needed better IT service desk support and stronger monitoring/management for server, network, and storage services. The customer also wanted to move these services back onshore after using an offshore provider, while improving the end-user experience and maintaining reliable support for its broadcast operations. CompuCom Systems Inc was already a familiar and trusted IT partner.

CompuCom Systems Inc delivered onsite and remote IT support across more than 15,000 devices and 40,000 end users, including Service Desk, server, storage, and network monitoring from its Louisville and Mexico City service centers. The vendor also helped the customer through Hurricane Sandy and a critical server-monitoring transition ahead of a major global sports event. As a result, U.S. Media Giant achieved higher customer satisfaction, reduced downtime, improved uptime and response times, better collaboration, and overall performance improvements.