Case Study: Leading Provider of Communications Services and Solutions achieves $43,000 in annual savings with CompuCom Systems Inc outsourced IT support

Outsourced IT Support from CompuCom Pays Off for Conglomerate

Leading Provider of Communications Services and Solutions, a Fortune 100 diversified technology and financial services company, needed to refocus its IT staff on core business development as part of a strategic restructuring. To do so, it sold its large IT support business and turned to CompuCom Systems Inc to manage IT support functions, including PC life cycle services, asset tracking, and conference room support.

CompuCom Systems Inc implemented a seamless outsourced support model by absorbing many former employees, training them across platforms, and providing on-site support at 11 locations for 5,000 PCs. The solution delivered rapid email desktop support, IMACs, repair and replacement, and conference room management, resulting in $43,000 in year-over-year savings, reduced downtime, and improved employee productivity.