Case Study: Large Southeast Utility Company achieves reliable IT support and reduced risk with CompuCom Systems Inc

Large Southeast Utility Company - Customer Case Study

Large Southeast Utility Company, one of the largest rate-regulated utilities in the United States and Florida’s largest electric utility, serves millions of customers and must maintain reliable operations as part of critical infrastructure. To better support emergencies and disasters while keeping its focus on clean, affordable energy, the company turned to CompuCom Systems Inc. for IT infrastructure support, including hardware procurement and workplace services.

CompuCom Systems Inc. delivered a comprehensive support model covering break-fix, IMACs, deskside support, service desk, mobile device management, procurement, and IP telephony support for more than 10,000 users and 20,000 devices. With CompuCom’s help, the utility improved service levels and response times, reduced risk and disaster exposure, optimized end-user productivity, and lowered IT support costs over a 12-year partnership.