Case Study: Large Canadian Bank achieves high-quality North American IT support with CompuCom Systems Inc.

Large Canadian Bank Receives High Quality Support from AwardWinning Service Model

Large Canadian Bank, a highly diversified financial services organization serving more than 12 million customers, needed a better IT support experience for its 47,000 employees across Canada and the United States. It turned to CompuCom Systems Inc to improve end-user support, refresh branch application servers from Windows Server 2003 to Windows Server 2008, and reduce costs and business disruption while maintaining high service quality.

CompuCom Systems Inc implemented a branch server refresh project and later provided ongoing North America services and maintenance, including hardware support, break/fix services, IMACs, and support for more than 50,000 devices. Using dedicated project management, command centers, and a structured rollout process, CompuCom Systems Inc replaced nearly 1,600 application servers and delivered the project on time and on budget. The bank reported 95% SLA satisfaction across North America, along with reduced costs, improved productivity, better collaboration, higher uptime, and a CDN Channel Elite Award for Best Service Organization.