Case Study: Leading Research-Based Pharmaceutical Company improves IT support and resilience with CompuCom Systems Inc

Integrated IT Support Allows Multi-National Pharmaceutical Corporation to Focus on Consumer Health

Leading Research-Based Pharmaceutical Company partnered with CompuCom Systems Inc to strengthen IT support across its global operations. As a highly regulated, fast-growing pharmaceutical organization, it needed to free its internal IT team to focus on research, development, and business priorities after an unsuccessful single-sourcing approach.

CompuCom Systems Inc implemented global data center services and Workplace Services support, using a hybrid model of on-site staff and shared services from delivery centers in Louisville, Toronto, and Pune, plus Solution Café® kiosks for walk-up support. The result was improved service levels and response times, faster application deployment, stronger disaster recovery and business continuity, reduced IT support costs, and minimized capital investment.