Case Study: Leading Insurance Providing Company improves end-user enablement and IT service performance with CompuCom Systems Inc

Insurer Focuses on Insurance Thanks to Consistent Performance Delivery and Innovation in End-User Enablement

Leading Insurance Providing Company, a top 25 U.S. property and casualty insurer based in Worcester, MA, needed to stay focused on revenue-generating and market-differentiating work rather than managing IT delivery and support for nearly 6,000 employees. To meet that need, it turned to CompuCom Systems Inc for workplace and end-user support services, including service desk, device imaging, break-fix, IMAC, asset management, and application packaging.

CompuCom Systems Inc delivered Level 2 and Level 3 support from service centers in New Jersey and Mexico City, managed the PC and print environment, and led key projects such as a Windows 7 migration tool and persona-based end-user enablement. The result was consistently exceeded SLAs, improved service levels and response times, reduced downtime, increased uptime, and stronger overall business processes by putting the right applications and devices in the hands of the right users at the right time.