Case Study: Personal Lines Property and Casualty Insurer in America improves service levels and reduces costs with CompuCom Systems Inc.

Insurance Client is in Good Hands with CompuCom’s Innovative Service and Support

Personal Lines Property and Casualty Insurer in America, a Fortune 100 insurance company, needed reliable round-the-clock access to policy data for its associates and customers, while keeping IT support costs under control. Because hardware support was not a core competency, the insurer turned to CompuCom Systems Inc for end-user and workplace support services.

CompuCom Systems Inc implemented Workplace Services, Mobility & Device Management, and Program Management support across nearly 30,000 PCs and laptops, including IMACs, network and IP phone support, Level 3 remote technical support, smart hands, and a Level 1.5 help desk. The hybrid dispatch and depot model, plus an equipment parts room and two-day device exchange capability, improved service delivery, reduced re-imaging and dispatches, lowered overall costs, and consistently met SLAs while improving response times and reducing risk.