Case Study: U.S. Based Global Financial Leader achieves 99.999% network availability with CompuCom

Global Financial Leader Bolsters IT Operations with CompuCom

U.S. Based Global Financial Leader, a 120-year-old wealth and asset management company with more than 10,000 financial advisors and $700 billion in assets under management, needed to maintain control of its IT architecture and strategic roadmap while offloading day-to-day operations. To do that, it sought an IT services partner to manage its complex environment across hardware, software, networks, telephony, servers, storage, and end-user support, and chose CompuCom Systems Inc.

CompuCom Systems Inc delivered end-to-end IT services including equipment procurement, fulfillment, configuration, maintenance, mobile and device management, network and storage support, and lifecycle management for desktops, laptops, and handhelds. The result was 99.999% network availability, reduced downtime, improved service levels and response times, faster cycle times, lower IT support costs, and an identified storage change that could save $13 million annually in maintenance fees.