Case Study: Financial Services Provider achieves lower IT support costs and better performance with CompuCom Systems Inc

Financial Services Provider Banks on Desktop Support for Lower Costs and Better Performance

Financial Services Provider, a large Midwest-based banking organization with nearly 1,000 branches, 13,600 employees, and a vast ATM network, needed to improve desktop reliability and employee productivity while reducing expensive help desk support. The bank struggled to provide consistent IT coverage across its dispersed locations, and CompuCom Systems Inc was brought in to help with branch IT support and desktop services.

CompuCom Systems Inc expanded the engagement to deliver full desktop support, including configuration, break-fix, warranty repair/install, IMAC services, equipment management, and disaster recovery support. The vendor now supports 21,100 desktops and laptops, 3,500 virtual machines, 3,000 printers, and 25 video-conference rooms, achieving 95% first-time issue resolution, year-over-year cost savings, 100% SLA compliance for five years, a four-hour emergency response, and a 4.5/5.0 satisfaction rating.