Case Study: Energy Superpower improves end-user productivity with CompuCom Systems Inc

Energy Superpower Enlists CompuCom to Improve Organizational Effectiveness and End-User Productivity

Energy Superpower, one of the world’s leading integrated energy companies, needed a better way to support its growing IT environment after limited success with a traditional end-to-end outsourcing model. The company turned to CompuCom Systems Inc and its End-User Enablement solutions, seeking a hybrid out-tasking approach for on-site services plus network and communications support.

CompuCom Systems Inc responded by building a dedicated On-Site Services team and supporting the client’s global communications network, including radio frequency, microwave, and satellite communications. Over a 16-year partnership, CompuCom consistently met monthly SLAs, improved end-user productivity and response times, increased organizational effectiveness, and significantly reduced IT support costs while also earning recognition for safety compliance.