Case Study: Discount Retail Powerhouse streamlines IT support with CompuCom Systems Inc.

Discount Retail Powerhouse Reaps Benefits of a Streamlined IT Sourcing Model

Discount Retail Powerhouse, a leading U.S. general merchandise retailer headquartered in Minneapolis, partnered with CompuCom Systems Inc to simplify IT support across its stores and improve accountability from its IT service provider. Facing the challenge of managing in-store technology in a dynamic retail environment, the company sought a streamlined service model that would keep technology current while allowing the business to stay focused on core operations.

CompuCom Systems Inc provided comprehensive on-site and remote support for more than 1,800 U.S. stores, 38 distribution centers, and 181 district offices, along with new store openings, remodels, and special projects. The solution included infrastructure design, preloading and configuring equipment at its delivery center, installation of store technology, and ongoing mobile device management. As a result, Discount Retail Powerhouse improved end-user productivity, increased process effectiveness, enhanced service levels and response times, and reduced IT support costs.