Case Study: Southeastern Grocers improves IT service delivery and cuts costs with CompuCom Systems Inc

Consolidating IT Services Enables Southeastern Grocers to Focus on In-Store Customer Experience

Southeastern Grocers, parent company of BI-LO, Harvey’s and Winn-Dixie, needed to simplify its IT service delivery so it could stay focused on improving the in-store customer experience. With multiple OEMs supporting its environment, the grocery chain chose CompuCom Systems Inc to consolidate support and provide a more streamlined, retail-focused service model.

CompuCom Systems Inc delivered on-site support, service desk, deskside support, depot services, program management, project management, and other IT services across about 800 stores and corporate headquarters. The solution helped Southeastern Grocers achieve 30% year-over-year cost savings for its Level 1 Service Desk, improve call and handle times, boost end-user satisfaction, and create a more stable, scalable IT environment for integrating new stores on time and within budget.

Southeastern Grocers