Case Study: American Coffee Company achieves improved end-user productivity with CompuCom Systems Inc IT support

Coffee Company Brews Longstanding Relationship with CompuCom

American Coffee Company, the world’s largest coffeehouse chain, needed immediate IT recovery support after its Seattle headquarters were severely damaged by a major earthquake in 2001. The company turned to CompuCom Systems Inc for urgent help and later expanded the relationship to support corporate desktop services, mobility and device management, and other workplace IT needs.

CompuCom Systems Inc implemented end-to-end workplace services, including desktop support for 7,000 corporate users, managed print services, Microsoft Exchange support, and management of nearly 8,000 PCs and Macs. The result was consistently exceeded SLAs, improved service levels and response times, better asset visibility and inventory management, optimized end-user productivity, and reduced IT support costs, leading the customer to renew with a five-year agreement in 2014.

American Coffee Company